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Privacy Policy

Last Updated: 16 January 2026
Effective Date: 01 January 2026

1. Data Controller Information

Zone24 Properties L.L.C
Dubai, United Arab Emirates
📧 Email: [email protected]
📞 Phone: +971 58 506 7008
🌐 Website: https://www.zone24.ae

Zone24 Properties L.L.C is the data controller responsible for your personal data under applicable data protection laws.

2. Introduction

This Privacy Policy explains how Zone24 Properties L.L.C (“Zone24”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, use our services, or interact with us.

We are committed to safeguarding your privacy and complying with applicable data protection regulations, including but not limited to:

  • UAE Data Protection Law

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • California Privacy Rights Act (CPRA)

3. Information We Collect

3.1 Personal Information You Provide

We may collect personal information you voluntarily provide, including:

  • Contact Details: Full name, email address, phone number, mailing address

  • Property Information: Property preferences, budget range, investment objectives, viewing requests

  • Communication Data: Messages submitted via forms, emails, WhatsApp, feedback, surveys

  • Account Data: Login credentials (if applicable), saved searches, favorite properties

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical Data:
    IP address, browser type, device information, operating system, referral source

  • Usage Data:
    Pages visited, time spent, click behavior, approximate location

  • Cookies & Tracking Technologies:
    Cookies, pixels, analytics tools, and advertising identifiers

3.3 Information from Third Parties

We may receive personal information from:

  • Social media platforms (if you interact with our pages or ads)

  • Property developers and partners

  • Marketing and lead generation platforms

  • Public property records (where legally permitted)

4. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

  • Consent – where you have provided clear permission

  • Contractual Necessity – to provide requested services

  • Legitimate Interest – to improve services, prevent fraud, and market responsibly

  • Legal Obligation – compliance with applicable laws

  • Vital Interests / Public Interest – where required

5. How We Use Your Information

5.1 Core Business Purposes

  • Property recommendations and matching

  • Scheduling viewings and consultations

  • Transaction facilitation and coordination

  • Client relationship management

5.2 Communication & Marketing

  • Responding to inquiries

  • Sending service-related notifications

  • Marketing communications (with consent)

  • Personalizing content and property suggestions

5.3 Analytics & Improvements

  • Website performance analysis

  • Service enhancement

  • Market research and customer insights

5.4 Legal & Security Purposes

  • Regulatory compliance

  • Fraud prevention

  • Record keeping and audits

6. How We Share Your Information

6.1 Real Estate Partners

Your details may be shared with relevant agents, developers, or partners to assist with property inquiries. Their use of your data is governed by their own privacy policies.

6.2 Service Providers

We may share information with trusted third parties who provide:

  • Website hosting

  • CRM and customer support

  • Email and marketing platforms

  • Analytics and reporting tools

  • Payment processing services

6.3 Advertising & Analytics Partners

We may share limited, non-directly identifiable data with:

  • Google Analytics & Google Ads

  • Meta (Facebook / Instagram)

  • Other digital advertising platforms

6.4 Legal Obligations

We may disclose personal information if required by law, court order, or regulatory authority.

6.5 Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction.

7. International Data Transfers

Your data may be processed outside the UAE. Where international transfers occur, we ensure appropriate safeguards, including:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Other legally approved transfer mechanisms

8. Data Retention

We retain personal data only as long as necessary:

  • Property inquiries: up to 3 years

  • Transaction records: up to 7 years

  • Marketing data: until consent is withdrawn

  • Analytics data: up to 26 months

  • Account data: until deletion is requested

9. Your Privacy Rights

9.1 GDPR Rights (EU Residents)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

9.2 CCPA / CPRA Rights (California Residents)

You have the right to:

  • Know what data is collected

  • Request deletion or correction

  • Opt out of data sale or sharing

  • Limit use of sensitive data

  • Non-discrimination for exercising rights

9.3 Exercising Your Rights

You may submit requests via:

📧 [email protected]

We will respond within legally required timelines.

10. Do Not Sell or Share My Personal Information

California residents may opt out of the sale or sharing of personal data by:

  • Using the “Do Not Sell or Share My Personal Information” link

  • Emailing: [email protected]

11. Cookies and Tracking Technologies

11.1 Cookies Used

  • Essential cookies

  • Analytics cookies

  • Marketing cookies

  • Preference cookies

11.2 Managing Cookies

You may manage cookies through:

  • Browser settings

  • Cookie consent banner

  • Third-party opt-out tools

12. Data Security

We apply strong technical and organizational safeguards, including:

  • SSL/TLS encryption

  • Secure servers

  • Access controls

  • Staff confidentiality obligations

  • Regular security reviews

⚠️ No system is completely secure; data transmission is at your own risk.

13. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Last Updated date.

16. Data Breach Notification

If a data breach occurs that poses a risk to your rights, we will notify relevant authorities and affected individuals as required by law.

17. Contact Information

Privacy & Data Protection Contact:
📧 [email protected]

18. Supervisory Authorities

EU residents may lodge complaints with their local data protection authority.
California residents may contact the California Attorney General.